Orders received are acknowledged automatically by our system. Please make sure you allow mail from email@example.com . If you DO NOT get a mail from us very soon after submitting your order - check your spam box. If you look everywhere and can't find it - please call us 1-888-221-9941. Please leave a message if we don't answer - we will get the message quickly and make sure to take care of it. Remember - we are a family owned business, so unfortunately we don't answer 24X7. But we are real people, so we sure will listen!
Shipping costs within the Continental US are indicated on each product page. We feature Flat Price Shipping, via FEDEX Ground on most products, and a product usually takes about7 days to arrive from order.
Please note that every item we list as being in stock is either in stock now, or is being made and will be in stock withing 7 - 10 days. Our software does not allow us to just indicate the shipment date, without also showing the item to be in stock now! This is a flaw in my software, and it's just the way it is. If an item will not be in stock for a while, I'll indicate the delivery date on the top of each product’s page. If you have any questions, or are not happy with the delivery schedule, please let me know and I'll refund your order if the item has not shipped yet, or if it hasn't been made to special order.
Note also that some products are shipped FEDEX or a similar carrier and some are shipped by truck, with curbside delivery. The shipping method is indicated on each product page..
Shipments To Alaska, Hawaii, Canada, and US Territories
We unable to ship to these locations.
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Email or call and we will listen and ship out the replacement parts promptly.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 5 below.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, let us know ASAP and we will take care of solving your problem.
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item may still be intact. Perform a visible inspection with the delivery company representative.
If the item appears damaged in shipment – you have the right to indicate “Item damaged in transit” on the Bill of Lading and to refuse delivery! If you do so, please contact us immediately, by phone or email.
IMPORTANT: To make a claim for a damaged delivery, we need you to document the damage. When you accept the package, you must indicate "Arrived Damaged" on the Bill of Lading and have the shipping company driver/rep sign as well.
If the packaging for your item appears to be damaged, be sure to keep all the original packaging until we have determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim.
Discarding shipping materials, documentation or box contents waives your right to get your product replaced or repaired or to a refund. No refunds or payments will be made until we have determined that all the required documentation is present.
You, the customer, must email us a copy of the bill of lading indicating the damage.
Once we have confirmed that you still have the original shipping materials & documents and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
4. You've received the product but you've decided you want to return it
Returns are only accepted if the product arrives damaged or is significantly different from the description on this site. We cannot accept "buyer's remorse" returns. We are confident that the products are as described and you will be very pleased with your purchase for years to come
5. You refuse the delivery of your order, and it comes back to us
If an item is not damaged, we will not accept any returns. A returned shipment is considered abandoned and will be disposed of. No credit or refund of any sort will be given.